Friday, November 20, 2009

Making better decisions

As everyone diligently seeks ways to improve efficiencies to support the ever-increasing call to "do more for less," process re-engineering is a key activity. However, it is important to also look at the factors contributing to our current state, much of which is arguably due to collective poor decision-making.

Accordingly, this is a prime opportunity to take some time to look at the process through which we arrive at decisions. By looking critically at that process, we may better understand how decisions are made and how we can help ensure that they are made well.

In a recent edition of the Harvard Business Review, Thomas Davenport identified a framework for improving decisions which includes:

  1. Identification: List your decisions and prioritize them

  2. Inventory: List the factors that need to go into each decision

  3. Intervention: Design roles, processes, and behaviors

Read more at Harvard Business Review




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